What do we know about MrQ Casino?
It was originally established as a bingo site. But we don’t judge before trying.
In this MrQ Casino review, we explain 5 key points that players should know before deciding whether to sign up. We explain if MrQ is legit and analyse reviews from previous players. Read on.
1. Is MrQ legit?
Nowhere else to start other than to say MrQ is legit and highly respected. They are high up on our list of top online casinos UK.
It is an independent casino which means it is the only casino that’s currently being run by its owner. Many casino companies have several sites within their control at once. However, the owning company – in this case, Lindar Media – can commit more time and resources to focus on MrQ.
Lindar Media launched in 2014. It is only a limited company at the moment which means there’s no public ownership. Publicly listed companies need to be a bit more transparent but there’s nothing to suggest any problem with Lindar Media.
They’ve managed to get a Gambling Commission licence to operate MrQ in the UK. This licence ensures fairness and offers player protections. It’s not easy to get so this is another example of MrQ being legit.
But the best thing? They’ve got no wagering requirements across the site (you’ll be hearing a lot about this in our MrQ Casino review). They decided to get rid of those complex terms so players can focus on playing. Really good to see.
2. MrQ customer support
MrQ has three methods where you can contact them, along with an FAQ section. This is pretty standard now with the real focus being on how good the support agents are.
The best way is via their Live Chat function. Unfortunately, it’s only open between 08:30 – 17:30 so no 24/7 support. But they are quick to respond to questions and have actually been pretty useful with answers (not always guaranteed!).
They can also be contacted by email or even post. Not sure you’ll be sending letters but the email option can be useful for attaching files or screenshots.
The FAQ section is okay for common problems. It’s split into sections – Deposits, Withdrawals, Verification etc – which is useful. But not everything is answered there so you might need to contact Live Chat from time to time.
3. Bonuses & free spins (anything good?)
Before we go any further, we’ll just repeat, no wagering on bonuses at MrQ.
So whatever you win at MrQ is always given as real money. If you have enough in your account then you can withdraw it straight away with no messing around. MrQ is also an instant withdrawal casino UK so you can get hold of any winnings pretty quickly. Really underrated feature.
New players will get a no deposit bonus and also a first deposit bonus.
No Deposit Bonus – MrQ offers free spins on registration no deposit UK on slots. They also give free bingo tickets. For the free spins, you need to verify your mobile number to get them.
First Deposit Bonus – Make a deposit for more free spins on slots. A minimum deposit of £10 is needed. A real contender for best first deposit bonus casino UK due to the no wagering.
Players who have successfully verified their mobile phone number and completed age verification will be credited 10 free spins on Midas Golden Touch, 10p per spin, no maximum win. First deposit only. Min deposit £10. Max 20 spins on Fishin’ Frenzy Megaways at 10p per spin. Full T&Cs apply.
Aside from the no wagering aspect, something else we spotted from the terms is that there’s no restriction on what payment method you can use. So we’ve certified this offer from MrQ as PayPal casino bonus. This might not seem like a big deal – but casino bonuses which can be activated by PayPal are rare. So this is a nice little touch.
They are also a casino that offers existing player bonuses. This means you can get more offers once you’ve signed up. Generally, there isn’t loads of promotions for existing players available. But again, they all are no wager, so we can’t complain.
If you do manage to win something and want to withdraw, MrQ is one of the certified Visa Direct withdrawal casinos. This means the average payout time is 4 hours when using this method, as this screenshot from their website confirms:
4. Slots & games (what can you play?)
MrQ didn’t start with a good number of slots and games. But that’s slowly been improving with big developers being added. You can find NetEnt, Quickspin, Pragmatic Play, Microgaming, Blueprint, Thunderkick, and a few more.
But one thing to remember is that MrQ started out as a bingo-focussed site. You’ll find a lot of bingo games here and bingo promotions.
One thing that’s recently been added is live casino. This is a recent addition in mid-2021 and the tables are currently quite limited. However, it’s likely that more will be added in 2022 – so MrQ live casino can really take off.
5. What do Players say about MrQ?
But the most impressive part about MrQ? It actually has a good TrustPilot score…
Pretty much all online casinos have a bad rating (including many on our site). This is common as players often go to complain about not winning. So for MrQ to have a positive average rating is much more impressive than it sounds.
It isn’t just Lindar Media employees reviewing their own site either. There’s well over 1000 different reviews listed on TrustPilot.
More than half rated MrQ as excellent, and another +15% said they were great. Less than 20% classed them as either poor or bad.
A lot of players praised the site as a whole. For example, this player enjoyed the games, customer service and bonuses:
Whilst the majority of reviews are positive, there are some anomalies: customers claiming the site is a scam, or that it is rigged. Consider the following complaint as an example:
In this, we can see that the player claims that MrQ is a non-winning site and that it is not properly checked. This, however, cannot be true. All UK sites have to be regularly audited and are regulated by the United Kingdom Gambling Commission. We won’t include sites on Gamblermaster that aren’t audited and regulated.
In this one, we can see that the customer claims MrQ is a scam, that they’ve never won, or been able to make withdrawals. Fortunately, MrQ have helpfully responded to this person – a practice that they commonly do. As they highlight, they are heavily regulated by the UKGC, meaning it’s impossible for them to operate and be a scam.
Whilst these customers claim that they’ve been ripped off, you have to always keep in mind that gambling involves losing most of the time. Rather than being a scam, what is more likely is that these are players who have just been unlucky.
MrQ review summary
Overall, we rate MrQ Casino very highly. This is a very well-made, well-respected online casino, with its roots in the bingo world.
In particular, we think the following are very good points:
- No wagering requirements across the whole site
- One of the best online casino bonuses in the UK
- Highly rated by online gamers within the community
- Decent customer support
- Focus on customers and lack of complexity
If you play, make sure you come back and leave a review of their site below. We want to hear if you had as good an experience as most on TrustPilot.