Wink Slots Casino Review: Know these 5 things before playing
Pros and cons
- Nice no deposit bonus
- Decent wagering requirements
- No 24/7 support
- UK only
While online casinos are fun to play at, some of the names are just weird. Wink Slots?
Anyway, don’t judge a book by its cover and all that. So we created this Wink Slots Casino review hoping they had a few better ideas on how to run an online casino than how to name an online casino.
In this review, we explain if Wink Slots is legit, what bonuses they offer, what past players thought of them, and a few other key points. Let’s get to it.
1. Is Wink Slots legit?
Wink Slots was launched in 2016 and is owned by 888 Holdings. 888 is one of the largest and oldest online casino companies around, first launching in 1997 and growing into one of the biggest names today.
In 2005, 888 were listed on the stock market, one of the first casinos to do so. This means they’re subject to the regular audits required of publicly traded companies, and that their operations must be much more transparent than any private company.
This should reassure you about the legitimacy of Wink Slots, as illegitimate companies cannot be publicly traded on stock markets.
In addition to this, you should be reassured by Wink Slots’ United Kingdom Gambling Commission licence. The UKGC licence is only given to casinos that show a high level of compliance and competency. This means Wink Slots had to prove that they can properly safeguard their finances, that they can keep customer data safe, that they’re committed to anti-money laundering processes, and much more.
Nevertheless, this doesn’t mean 888 Holdings haven’t been met with controversy. In 2017 they were fined £7.8 million by the UKGC for failing to protect problem gamblers. As part of the punishment, they were told to pay £3.5m back that they had received in deposits, as reported by the BBC. This was followed up by a £9.4m fine in March 2022 for further failings, as reported by The Independent.
2. Wink Slots mobile gaming
Any casino worth its salt must these days offer their customers a mobile option. All casinos on Gamblermaster are available on mobile.
But Wink Slots is totally mobile optimised, which means their site has been designed to work seamlessly on mobile devices. This is good and shows they take their user experience seriously.
You’ll be able to get the same benefits playing on your smartphone or tablet as you would playing on desktop.
3. Bonuses & free spins (what’s on offer?)
If you’re looking for promotions then Wink Slots has plenty of them. They have two promotions for new customers, and five different promotions for existing customers (including daily bonus challenges).
The first is free spins on registration no deposit.
To get this, you just have to sign up, verify your account and then verify your mobile number. An SMS will be sent which you can use to claim the free spins.
They’ll be given to you in three batches of 10 for three days, each on a different game.
The second bonus is a first deposit bonus of 100% up to £100 and a further 30 free spins. It’s a contender for best first deposit bonus casino UK as you get extra money and more spins.
To get this bonus, you have to make your first deposit of £10 or more. This is a match deposit bonus so anything you deposit will be matched as bonus. Up to the £100 limit.
UK players only. New players. Register & get up to 30 Free Spins [FS]. 10 FS*3 on selected slots over 3 days (10 FS per day upon log in). Must be claimed by 23:59 on day of grant & valid for 7 days once claimed. FS wins granted in bonus after all FS used; wins set at £1–£4 (per 10 FS). Reg bonus wins capped at £100 exc. jp. wins. Deposit min £10, get 100% Bonus (max £100) + 30 FS (must be claimed within 7 days & valid for 7 days once claimed). FS available on specific games; wins granted in bonus after all FS are used. Bonus wins capped at £400 exc. JP wins. Wagering req. apply: 30x bonus funds (vary by game); T&Cs Apply
Both the free spins and bonus money have wagering requirements of x30 and expirations of 7 days. Together this means that whatever size of win you make if you want to withdraw that money, you must wager 30 times as much as that, and make sure to do it within 7 days.
Overall, this is one of the best online casino bonuses in the UK – as it combines both a no deposit offer and a first deposit offer. The wagering requirements aren’t the worst either, x30 is relatively competitive. But it will still be difficult to win any money from.
The best way to win money from a bonus is to get one with no wagering (check out our MrQ Casino review where all bonuses have no wagering).
4. Wink Slots support (fast? responsive?)
Casinos that want to ensure the best for their customers are usually the most legitimate. One way to check whether a casino has customers’ best interests at heart is whether their customer support services are good.
Wink Slots have a live chat feature that operates between 10 am and 2 am, 7 days a week. You can connect to an agent instantly and receive a response fairly quickly. The longest we had to wait was a few minutes during peak time. Alternatively, there’s an email which you can message any time.
They are also the only one of our top 10 UK online casinos to offer telephone support. This line operates the same hours as the live chat. It’s nice to be able to speak to someone about a problem in person.
These are all good things. However, 24/7 support is something that is becoming a standard requirement.
5. What do Players think of Wink Slots?
Now we’ve got a better idea about Wink Slot’s site, let us take a look at how they’re received by other players online.
From Wink Slots’ Trustpilot page, we can see that they have a ‘poor’ rating of 2.1/5 stars:
In addition to this, what stands out specifically is the number of customers who have had negative experiences at their site:
Three-quarters have reported a ‘bad’ experience at their site. Less than 20% of players had a good or neutral experience.
Some of those customers have negative experiences because, so they claim, the casino and its games are somehow rigged:
But, as we know, the games that Wink Slots host cannot be rigged – they’re just games of chance. This is precisely what Wink Slots replied in response to this complaint:
A few others complained about withdrawals taking a while. In some cases, Wink Slots can’t do anything about this as all withdrawals need to be approved first. However, their general payout speed could be improved as it can take several days at the moment. So they are far away from being an instant casino withdrawal UK.
What is good about Wink Slots is that they do reply to these complaints. This shows they do care about your experience.
Wink Slots Review Summary
Wink slots is a legit site with a pretty decent offering. They have a lot of different promotions, which many players will like. However, there a few areas where they need to improve.
In particular, we think that the following are all good:
- No deposit free spins
- Loads of games
- Respond to player complaints